Unlock every provider hour with the
clinic intelligence platform
Fastest hello in healthcare - We answer for you, before opportunity hangs up.
For healthcare organizations. Not for patient use. Does not provide medical advice.
Example Results, Rapid ROI
Real results from a practice handling 70,000+ calls monthly across 30+ locations.
Customer-reported results from one 30+ location practice. Results vary by workflow, staffing, seasonality, and call mix.
The AI took the grind off our team. Simple requests get resolved instantly, and patients aren't waiting on hold.
Cindy
Patient Support Leader
We didn't have to retrain staff or adopt a new system. Everything is captured in athenaOne where it belongs.
Maxine
Director, Health & Information Systems
The Challenge
Specialty care runs on the scarcest resource: clinician time. Yet access is throttled by avoidable friction.
- High-volume routine calls overwhelming staff
- After-hours patient access limitations
- Complex change management from new technology
- Manual processes consuming valuable time
- Lack of visibility into call quality and compliance
- Limited understanding of operational deficiency
- Cancellations and no-shows quietly erase booked capacity
The Platform
A voice-first clinic intelligence platform that orchestrates multiple strategies to unlock provider hours.
- Automatic call flow learning from existing recordings
- 24/7 patient service without additional staffing
- Designed for minimal workflow disruption during implementation
- Near real-time athenaOne synchronization with auditability
- Comprehensive monitoring and quality assurance for every interaction
- Advanced analytics for business-wide operational insights
- Smart scheduling recovers lost capacity and maximizes care delivered
Your Practice, Automated
Our clinic intelligence platform automates administrative work to help staff focus on patient care.
Scheduling & rescheduling
Real-time calendar integration
Prescription refills
Provider-approved workflows
Referrals & prior auth intake
Automated form processing
Insurance verification
Demographic updates in real-time
FAQs & provider matching
Directions and messaging
Records requests
Order management automation
After-hours answering
Smart escalation protocols
Multi-location routing
Centralized queue management
How It Works
Voice automation is the entry point—capturing data and unlocking the operational platform
Learn from your recordings
AI analyzes your existing call recordings to mirror your best staff practices and understand your unique workflows.
Safe & reliable AI logic
Combines reliable, auditable business rules with advanced language models for consistent, predictable outcomes.
Native EMR/EHR connectivity
Direct integration with scheduling, tasks, communications, and chart updates – no middleware required.
Real-time analytics
Track call reasons, containment rates, and patient experience metrics with comprehensive reporting.
See Pretty Good AI in Action
Watch our 90-second demo of core functionalities
Beyond Voice:
The Full Platform
Voice automation is the entry point. Once deployed, the platform captures structured signals that power downstream operational optimization—unlocking every provider hour.
Scheduling Intelligence
Fills micro-gaps, balances templates, automates waitlist backfill, and uses policy-aware smart overbooking where appropriate to recover capacity lost to late-cancels/no-shows.
Prior-Auth Orchestration
Tracks payer requirements and timing, aligns appointments to approval windows, and automates paperwork/status checks to avoid rework and rescheduling.
Access Automation
Offers omni-modal access across phone/web/SMS with guardrails; smart callbacks; after-hours booking; and targeted reminders that reduce no-shows rather than spam patients.
Operational Insights
Surfaces bottlenecks and the next best change—staffing mix, template tweaks, referral triage, or payer-specific workflows.
New-Patient Flywheel
Targets PCP and patient channels; auto-ingests and de-duplicates referrals; uses human-like outbound voice to book first visits; preserves closed-loop attribution from source to visit; and reallocates spend based on live capacity.
Security & Compliance
Enterprise-grade security built for healthcare environments
HIPAA-compliant, end-to-end encryption
Full HIPAA compliance with end-to-end encryption protecting all patient communications and data transfers.
SOC 2 controls, RBAC, audit trails
SOC 2 Type II certified with role-based access controls, comprehensive audit trails, and per-customer isolation.
Data retention & PHI management
Transparent data retention policies with secure PHI handling. Business Associate Agreements available upon request.
Implementation & Timeline
From setup to go-live in ~30 days
Setup & Configuration
Ingest recordings and policies; configure call flows based on your existing workflows.
Pilot & Refinement
Run pilot program, refine responses, and complete staff handoff training.
Go-Live & Optimization
Full deployment with real-time analytics and success target tracking.
Answers to Your Common Questions
Do we have to change our workflows?
No. Pretty Good AI adapts to your existing workflows by learning from your call recordings and operating manuals—doing everything the way you do today.
How do you prevent errors and handle escalations?
Every call and task runs within a structured workflow with deterministic guardrails. When the AI encounters uncertainty—like a missing policy, conflicting data, or unclear user intent—it automatically escalates for human review. Every interaction is logged for audit and continuous improvement, so accuracy compounds over time.
How fast do we see results?
Most practices see measurable impact within days or weeks of launch. Calls are answered instantly, hold times drop to zero, and routine scheduling and refill requests are handled automatically.
What about security and PHI specifics?
We're fully HIPAA-compliant and meet all PHI handling requirements. Data is encrypted in transit and at rest, and all access is logged and auditable. We never use your data to train models for any purpose other than explicitly improving your organization's performance.
What if we don't have call recordings yet?
No problem. We can start with as little as a few call transcripts plus your existing SOPs or training manuals. When recordings become available, we use them to fine-tune and further improve edge case handling.
How does athenaOne integration work?
We're an official athenaOne partner. Our platform connects directly to your athenaOne environment through secure, read/write APIs. The AI can look up appointments, verify insurance, update notes, and book directly into provider schedules—all while following your existing processes and audit controls.
Can we customize the AI for our practice?
Absolutely. Each deployment is trained on your practice's workflows and policies. You can define escalation rules, office hours, on-call schedules, and even tone of voice—so the AI truly feels like an extension of your team.
Unlock every provider hour in your practice
Start with voice automation. Scale to full operational intelligence. Measurable results can appear within ~30 days.
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