Unlock every provider hour with the
clinic intelligence platform
Fastest hello in healthcare - We answer for you, before opportunity hangs up.
Proven Results, Rapid ROI
Real results from a practice handling 70,000+ calls monthly across 30+ locations.
The AI took the grind off our team. Simple requests get resolved instantly, and patients aren't waiting on hold.
Cindy
Patient Support Leader
We didn't have to retrain staff or adopt a new system. Everything is captured in athenaOne exactly where it belongs.
Maxine
Director, Health & Information Systems
The Challenge
Specialty care runs on the scarcest resource: clinician time. Yet access is throttled by avoidable friction.
- High-volume routine calls overwhelming staff
- After-hours patient access limitations
- Complex change management from new technology
- Manual processes consuming valuable time
- Lack of visibility into call quality and compliance
- Limited understanding of operational deficiency
- Cancellations and no-shows quietly erase booked capacity
The Platform
A voice-first clinic intelligence platform that orchestrates multiple strategies to unlock provider hours.
- Automatic call flow learning from existing recordings
- 24/7 patient service without additional staffing
- Zero process disruption during implementation
- Perfect athenaOne EMR synchronization
- Comprehensive monitoring and quality assurance for every interaction
- Advanced analytics for business-wide operational insights
- Smart scheduling recovers lost capacity and maximizes care delivered
Your Practice, Automated
Our clinic intelligence platform automates administrative work to help staff focus on patient care.
Scheduling & rescheduling
Real-time calendar integration
Prescription refills
Provider-approved workflows
Referrals & prior auth intake
Automated form processing
Insurance verification
Demographic updates in real-time
FAQs & provider matching
Directions and messaging
Records requests
Order management automation
After-hours answering
Smart escalation protocols
Multi-location routing
Centralized queue management
How It Works
Voice automation is the entry point—capturing data and unlocking the operational platform
Learn from your recordings
AI analyzes your existing call recordings to mirror your best staff practices and understand your unique workflows.
Safe & reliable AI logic
Combines reliable, auditable business rules with advanced language models for consistent, predictable outcomes.
Native EMR/EHR connectivity
Direct integration with scheduling, tasks, communications, and chart updates – no middleware required.
Real-time analytics
Track call reasons, containment rates, and patient experience metrics with comprehensive reporting.
See Pretty Good AI in Action
Watch our 90-second demo of core functionalities
Beyond Voice:
The Full Platform
Voice automation is the entry point. Once deployed, the platform captures structured signals that power downstream operational optimization—unlocking every provider hour.
Security & Compliance
Enterprise-grade security built for healthcare environments
HIPAA-compliant, end-to-end encryption
Full HIPAA compliance with end-to-end encryption protecting all patient communications and data transfers.
SOC 2 controls, RBAC, audit trails
SOC 2 Type II certified with role-based access controls, comprehensive audit trails, and per-customer isolation.
Data retention & PHI management
Transparent data retention policies with secure PHI handling. Business Associate Agreements available upon request.
Implementation & Timeline
From setup to success in 30 days
Setup & Configuration
Ingest recordings and policies; configure call flows based on your existing workflows.
Pilot & Refinement
Run pilot program, refine responses, and complete staff handoff training.
Go-Live & Optimization
Full deployment with real-time analytics and success target tracking.
Answers to Your Common Questions
Unlock every provider hour in your practice
Start with voice automation. Scale to full operational intelligence. See measurable results in 30 days.
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