Meet the Team
Meet the engineering team that built Outlook for iOS/Android and led Instacart's AI transformation—now applying that same first-principles thinking to healthcare operations.
Pretty Good AI is a voice-first clinic intelligence platform that transforms operational efficiency. The platform orchestrates scheduling, prior authorizations, and access automation—filling schedule gaps, aligning visits to pre-auth windows, and eliminating no-shows so practices deliver frictionless patient access without adding staff.
Our Founders
JJ Zhuang
Co-founder of the company that became Microsoft Outlook Mobile. As Chief Architect at Instacart, he managed all AI initiatives that power its complex business & logistics operations.
Pretty Good AI Origin Story
JJ grew up surrounded by medicine—both parents and two uncles are physicians. He spent most of his career building technology in other domains, but COVID made the gaps in care impossible to ignore: long hold times, staff shortages, and legacy software that slowed everything down.
Kevin is a lifelong self-experimenter—intermittent fasting, strength training, and careful self-tracking—but his real wake-up call came when a family member was diagnosed with cancer. Navigating the system firsthand made the friction painfully clear.
Both founders saw the same pattern: clinics drowning in phone calls and manual workflows while patients waited. They started Pretty Good AI to bring first-principles systems thinking and modern AI to everyday operations—so providers reclaim time, burnout drops, and patients get frictionless access to care.
Why we are different
We measure our impact by what we free up. For many customers, a voice-first launch brings immediate relief—staff finally take long-delayed vacations and recover the headspace to plan instead of firefighting. Then something organic happens: department by department, teams start bringing us their toughest pain points—manual pre-auth and claims, time-consuming intake, and other workflows that keep clinicians from care. That's the signal we optimize for: when we've become our customers' true innovation partner.